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At Laalgudi, every pack of tea is a result of careful curation, handpicked ingredients, and a deep respect for purity and freshness. We take great pride in ensuring that every product we ship is of the highest quality, packed in hygienic conditions, and delivered with care.

Because of the perishable and consumable nature of tea, and our commitment to maintaining strict hygiene standards, we want to make it absolutely clear:

We do not accept returns or offer refunds for any reason, under any circumstances.

This policy is non-negotiable and applies to all products sold on https://laalgudi.com/

Why No Returns?

We understand that shopping online sometimes comes with uncertainty. However, unlike clothing or non-consumable items, tea is a delicate, ingestible product. Once it leaves our premises, it cannot be returned to our inventory — even if the packaging appears sealed — for health, safety, and quality control reasons.

Other reasons we do not allow returns include:

  • Tea is sensitive to temperature, humidity, and light, and even slight exposure can alter its quality.

  • Once a product is dispatched, we lose control over storage conditions, making it unsafe to reintroduce into our system.

  • We do not resell or reuse any returned items, even if unopened — to ensure 100% freshness for every customer.


What If There Is a Problem?

While we do not allow returns, we do care deeply about customer satisfaction. If you receive:

  • A product that was damaged during transit,

  • A wrong item that does not match your order,

  • Or your package was lost or tampered with in shipping,

Please notify us within 48 hours of delivery by emailing Shyammarketing011@gmail.com with your order number and clear photos/videos of the issue. Our team will investigate and, if eligible, offer a store credit or resend the correct item, strictly at our discretion.

We do not guarantee any resolution, but we are always willing to review genuine cases.

No Refunds on Taste Preference

Please note that taste is subjective. While we provide detailed descriptions of each tea — including notes, aroma, origin, and recommended preparation — we cannot offer refunds based on individual preferences, expectations, or assumptions.

We recommend starting with smaller packs if you are trying a new variety for the first time.


Summary

  • No returns or exchanges accepted — under any situation.

  • No refunds for taste or change-of-mind.

  • Damaged/wrong items may be reviewed if reported within 48 hours.


We thank you for understanding and respecting this policy. It allows us to continue delivering pure, fresh, high-quality teas that meet the standards we proudly uphold at Laalgudi.

For any questions, reach out to us at support@laalgudi.com — we’re here to help before you place your order.

Contact Information

For any questions or concerns regarding returns, please reach out to us at:

Say Hello!
Shyam Marketing
Opposite Gyandan Global School,
Hanumangarh Town – 335513, India
Phone: +91 9414510911
Email: Shyammarketing011@gmail.com